Main Duties and Responsibilities
The Student Conduct and Compliance Officer is responsible for the progression of student cases under seven student procedures for Foundation, Undergraduate, Postgraduate degree and CPPD modular programmes delivered by SGUL (~6000 students).
The post holder will work as part of the Student Conduct and Compliance Team within Governance, Legal and Assurance Services to provide an advisory service for students and staff on the operation of student procedures. In addition, the post holder will provide secretarial support for senior committees, panels and meetings.
The Student Conduct and Compliance Officer is also responsible for helping to deliver strategic development projects and for supporting committees that enhance the student experience and maintain SGUL’s infrastructure for education delivery and management.
2. Academic and Student Support
2.1 Be a central point of contact for all Foundation, Undergraduate, Postgraduate and CPPD queries in relation to student regulations, policies and procedures.
2.2 In accordance with SGUL policies and procedures, advise students, both individually and as a cohort on complex and often sensitive issues.
2.3 Advise academic, clinical and professional services staff at all levels on regulatory matters including the General Regulations, Programme Regulations, Schemes of Assessment and other support and welfare policies.
2.4 Recruit external committee and panel members and explain the remit of their role.
2.5 Liaise with external organisations (e.g. professional regulators for medical and healthcare e.g. GMC, HCPC, NMC, student representatives, the police, the Disclosure and Barring Service and legal teams).
2.6 Liaise with the Counselling Service, Occupational Health Department and other internal and external healthcare providers to facilitate appointments for students in difficulty.
3. Student Casework
3.1 Process student cases through the following student procedures (~280 cases per year):
· Procedure for Consideration of Fitness to Study or Practise
· Procedure for Consideration for a Final Discretionary Attempt at an Assessment
· Procedure for Considering Allegations of Assessment Irregularity
· Procedure for Extending Periods of Registration
· Academic Appeals Procedure
· Student Concerns and Complaints Procedure
· Student Disciplinary Procedure
3.2 Refer individual matters to specific officers as named in the relevant student procedures ensuring that individual cases are progressed in accordance with procedural timescales.
3.3 Act as a clerk to investigations under the procedures, organising meetings, audio-recordings of interviews, producing notes and maintaining an accurate record of process followed.
3.4 Proof read Investigating Officer Reports, ensuring accuracy and consistency and that cases are robust and defensible and refer to external regulations, standards and guidelines where they exist.
3.5 Assist the Head of Student Conduct and Compliance in the processing of novel or complex cases.
3.6 Evaluate applications and sources of supporting evidence under the Academic Appeal Procedure and, in consultation with University regulation/policy, make a recommendation to the Head of Student Conduct and Compliance whether grounds for a successful appeal have been established. Produce outcome letters detailing the outcome and the reasoning for the decision.